F.A.Q.
How do I get started?

For purchases all are required to create accounts like that of other reputable sites. Which in turn, makes future purchase processing faster.

I have questions regarding my order, what information do you need to assist me?

Please send us an email providing the following information:
 

• Name listed on the order
• Address listed on the order
• The order # given on your receipt
• Items purchased
• Questions/Concerns
   

Customer Service is important to us, therefore we attempt to respond to all inquiries as quickly as possible.

What are your payment options?

We accept credit/debit cards, and PayPal.

Currently we do not accept mail - orders, however this may be an option in the near future.

International customers please be advised that you will be responsible for any duties or costs charged by your local customs office.

When will my items be shipped to me?

All orders are processed, packed, and shipped within 24 - 72 hours of placement. We currently ship on Wednesdays, Thursdays, and Saturdays. Most orders arrive within 5 - 10 business days, but is not guaranteed. Please take into consideration common factors that may cause delays such as holidays, peak mailing days/seasons, your location in relation to ours, etc...

For your convenience, you are able to track your package simply by entering your tracking number within the tracking tool.

Do you offer international shipping?

Yes we do! Shipping to international destinations takes anywhere from 7 to 14 business days to arrive depending upon the destination country. There may be occasions where shipments take longer than 14 business days. Please take into consideration common factors that may cause delays such as holidays, peak mailing days/seasons,  your location in relation to ours, etc...

What is your refund and exchange policy?

We offer no refunds or exchanges without prior approval.

 Product(s) may be exchanged for identical item(s) purchased if damaged upon arrival. Item(s) must be packaged as originally sent. Opened items, where applicable, can not be returned. Returning item(s) to us are at the customer's expense.

What is your privacy policy?

Please know that the personal information you provide us with will not be given to or shared with anyone outside of Urbanitez Outreach.

So we can assure you that it is safe to join our mailing lists, and well as make purchases within our secure store.

I am interested in having my product(s) carried in your store, how may I go about seeking placement?

There are several options to go about product(s) submissions:
 

• Please send submissions to:
• Urbanitez Outreach
• Attn: Saquoye Farr
• 5966 Jodie Ln #10
• Erie, PA 16509
• 267-455-1663
• You may also contact us via email: contact@urbanitezoutreach.com
   

Please be sure to include contact information with each submission, along with precise descriptions of the items, and detailed information of your requests.